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Exchange & Return Request

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Exchange / Return is Easy!

For whatever the reason, you can easily exchange or return your purchased item and get a refund within 30 days you received your order.

Exchange

To save your time of waiting for the delivery, we work Exchange as "New purchase and Return the previous order". Please place a new order for the correct item(s) and come back to fill the above form.

Your new order will be dispatched in 1 business day and the previous order will be refunded into your paid credit card or PayPal account once we received. Easy and smooth.

*Please note, postage will NOT be refunded (if any), and for "free shipping" orders there will be an $8 handling fee deducted form the refund.

Return

Requirements for Returns:

1. Must include a valid original purchase order number from iiCase.com.au. Purchases made outside of iiCase.com.au must contact respective seller for returns. Returned products must be in new & unused condition with their original packaging.

2. Return shipping is at buyer's cost unless it's iiCase's mistake of sending wrong or faulty items.

Refund:

Quality issue / incorrect item(s) sent: A refund to your original payment card / PayPal will be processed once our team confirm the issue.

Other reasons: Once the item(s) returned to us in a refundable condition (unused & resell condition), we will process the refund as a store credit exclude the postage (if any). The store credit will be validate for 1 year.

Process Return:
https://return.auspost.com.au/IICASE_AU
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