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Exchange & Return Request


Exchange / Return is Easy!

For whatever the reason, you can easily exchange or return your purchased item and get a refund within 30 days you received your order.


To save your time of waiting for the delivery, we work Exchange as "New purchase and Return the previous order". Please place a new order for the correct item(s) and come back to fill the above form.

Your new order will be dispatched in 1 business day and the previous order will be refunded into your paid credit card or PayPal account once we received. Easy and smooth.

*Please note, postage will NOT be refunded (if any), and for "free shipping" orders there will be an $8 handling fee deducted form the refund.


Requirements for Returns:

1. Must include a valid original purchase order number from Purchases made outside of must contact respective seller for returns. Returned products must be in new & unused condition with their original packaging.

2. Return shipping is at buyer's cost unless it's iiCase's mistake of sending wrong or faulty items.


Quality issue / incorrect item(s) sent: A refund to your original payment card / PayPal will be processed once our team confirm the issue.

Other reasons: Once the item(s) returned to us in a refundable condition (unused & resell condition), we will process the refund as a store credit exclude the postage (if any). The store credit will be validate for 1 year.

Process Return:
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