Frequently Asked Questions

1. Shipping

1.1. Shipping Cost & Time

iiCase offers Free Shipping in Australia on orders over $50, and we have Express shipping avialable for urgent orders. For orders not eligable for free shipping (less then $50), the standard postage will be $5.99 only.

1.2. Where my order will be shipped from?

We are 100% Australia company located in Melbourne. All of our orders will be shipped from Melbourne by Australia Post or courier companies depends on your location.

1.3. How many days my order can be dispatched/fulfilled?

Orders will be dispatched on the same or next business day, unless we have additional information on product page/home page.

1.4. Can I track my order delivery?

Yes, the tracking informtion will be send to your email once the order been disptched.

1.5. Can I change my shipping address after my order has been confirmed?

If your order has not been dispatched from our warehouse, we can update the address for you. But if your order is on the way, unfortunately, we are unable to redirect orders. Therefore, please ensure you provide the correct shipping address.

1.6. There is a missing/defective/incorrect item in my order, what should I do?

We apologize for the inconvenience. Please contact our Customer Care Team at support@iiCase.com.au with photos/videos of the product and we will get back to you as soon as we can.

1.7. I have not received my parcel, what should I do?

Even it's rare, but AusPost and courier companies may lost the parcel. Please c ontact iiCase customer support at support@iiCase.com.au, and our customer service team will assit you with the issue.
2. Return & Exchange
Please relax, Return & Exchange with iiCase is RISK-FREE and can't be easier. You can easily either return & refund or exchange within 30 days since you received your order. For more information about our return/exchange policy please check our "Exchange & Return" Page:
https://iicase.com.au/pages/exchange-return

3. Ordering

3.1. Do I need to open an account in order to purchase?

No, you don’t need to. You can make purchases and check out as a guest every time. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

3.2. How do I pay for my orders?

We accept payments via Shopify and all major credit and debit cards such as Mastercard, VISA, and American Express. Also, PayPal is supported by us. We also support AfterPay and ZipPay services.

3.3. Can I amend and cancel my order?

Yes. Obey Australia’s Distance Selling Regulations you have the right to cancel your order for any item purchased from the Website for a limited refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed.

3.4. I have a discount code, how can I use it?

When making a purchase, you can see a discount code input box on the right top of the checkout page or top of the page in mobile devices. Once you enter your purchase code, the order amount will be automatically updated.

3.5. How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Not get your answer? Contact us via email: support@iiCase.com.au or https://iicase.com.au/pages/contact

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