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Frequently Asked Questions

1. Shipping

1.1. Shipping Cost & Time

iiCase offers Free Shipping on all orders within Australia and Express Shipping for NEXT BUSINESS DAY DELIVERY. For more information, please visit out "Delivery & Return" page:

1.2. Where my order will be shipped from?

We are 100% Australia company located in Melbourne. All of our orders will be shipped from Melbourne by Australia Post.

1.3. How many days my order can be dispatched/fulfilled?

Orders before 10 AM on business days will be dispatched on the SAME DAY! Orders after 10AM will be dispatched on the next Business day.

1.4. Can I track my order delivery?

Tracking is available for Express Shipping, but sorry it's not available for Free Shipping. We using AusPost as our only shipping partner. If you select Express Shipping, you will receive an update email with your tracking information. You can track your orders on Australia Post website (

1.5. Can I change my shipping address after my order has been confirmed?

If your order has not been dispatched from our warehouse, we can update the address for you. But if your order is on the way, unfortunately, we are unable to redirect orders. Therefore, please ensure you provide the correct shipping address.

1.6. There is a missing/defective/incorrect item in my order, what should I do?

We apologize for the inconvenience. Please contact our Customer Care Team at with photos/videos of the product and we will get back to you as soon as we can.

1.7. I have not received my parcel, what should I do?

For more detailed information about lost/missing orders, please visit our "Delivery & Return" page:

2. Return & Exchange

Please relax, Return & Exchange with iiCase is RISK-FREE and can't be easier. You can easily either return & refund or exchange within 30 days since you received your order. For more information about our return/exchange policy please check our "Delivery & Return" page:

3. Ordering

3.1. Do I need to open an account in order to purchase?

No, you don’t need to. You can make purchases and check out as a guest every time. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

3.2. How do I pay for my orders?

We accept payments via Shopify and all major credit and debit cards such as Mastercard, VISA, and American Express. Also, PayPal is supported by us.

3.3. Can I amend and cancel my order?

Yes. Obey Australia’s Distance Selling Regulations you have the right to cancel your order for any item purchased from the Website for a limited refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed.

3.4. I have a discount code, how can I use it?

When making a purchase, you can see a discount code input box on the right top of the checkout page or top of the page in mobile devices. Once you enter your purchase code, the order amount will be automatically updated.

3.5. How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Not get your answer? Contact us via email: or

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