Frequently Asked Questions

Choosing your next favourite accessory? Waiting on a delivery? Need a different fit? Find the answers below, or get in touch
We're happy to help.

Orders & Products

Check your device model, then choose the matching option on the product page. You'll also find details about features such as MagSafe and wireless charging compatibility.

Not quite sure? Send us a message and we'll help you choose.

No account needed. Simply choose your favourites and check out as a guest.

Plans change, and mistakes happen. If you need to change an item, update your address or cancel your order, email us as soon as possible.

We can help before your order is dispatched. If it's already on its way, our return and exchange process is there to help.

Enter your code at checkout and select Apply. Your discount will appear before you complete your order.

If it's not working, check the offer's expiry date and conditions, or reach out for a hand.

Your confirmation will arrive by email after you place your order. If you can't see it, check your spam or junk folder.

Still missing? Contact us with the name and email address you used at checkout, and we'll look into it.

Shipping & Delivery

Your order ships from our Melbourne warehouse, ready to make its way to you.

Order before 1 pm Melbourne time on a business day, and we'll dispatch it that day. Orders placed later will leave the next business day, unless otherwise noted on our website.

Enjoy free Standard delivery on orders of A$80 or more, calculated after discounts.

Standard: A$9 under A$80, or free for A$80 and over. Estimated arrival is 3–7 business days after dispatch.
Express: A$12 under A$80, or A$9 for A$80 and over. Estimated arrival is 1–3 business days after dispatch in major metro areas.

Need it sooner? Express deliveries to metro areas in Victoria and New South Wales usually arrive the next business day after dispatch.

These timeframes are estimates, so please allow for your location and any carrier delays.

Yes—we're happy to send your favourites across the Tasman.

Standard: A$12. Estimated arrival is 5–10 business days after dispatch.
Express: A$20. Estimated arrival is 2–5 business days after dispatch.

Delivery times are estimates and may vary by location.

Absolutely. We deliver to Australia Post PO Boxes and Parcel Lockers. Just make sure your full delivery details are included at checkout.

Local to Melbourne? You're welcome to collect from our warehouse:

12 Pilgrim Court, Ringwood, VIC 3134

We're available Monday to Friday, 9 am–3:30 pm Melbourne time, excluding Victorian public holidays. Contact us before visiting so we can arrange your collection.

As soon as your order is on its way, we'll email you a tracking link so you can follow its journey.

Start with your tracking link for the latest update. If your parcel is marked as delivered, check around your property and with anyone who may have accepted it for you.

Still can't find it, or taking longer than expected? Send us your order number and we'll help look into it.

Returns & Exchanges

Changed your mind, picked the wrong model or found something else you love? You have 60 days from receiving your order to request a return or exchange.

Keep the packaging intact and the item in resellable condition. We'll check your return when it arrives, and may decline a refund if it doesn't meet these requirements.

Visit our Returns & Exchanges page to get started.

Yes—let's help you get the right fit. If you've ordered the wrong model, we'll cover the return postage.

Submit a return request, then place a new order for the correct item. Once your original item arrives back with intact packaging and in resellable condition, we'll refund it.

Clearance finds are final sale for change-of-mind returns and exchanges. If something arrives faulty, please get in touch so we can help.

Your refund reflects what you actually paid. If you return part of a promotional order, we'll recalculate the offer based on the items you keep and refund the difference.

Free promotional items don't have a separate refund value.

We usually process approved refunds within one week of receiving your return, back to your original payment method. Your bank or payment provider may need a little extra time to make the funds available.

Original delivery fees aren't refundable for change-of-mind returns or exchanges.

Warranty & Support

Of course. If an item is faulty, damaged, incorrect or missing, email support@iicase.com.au with your order number and a short description of what's happened.

For product issues, include clear photos or a video where helpful. We'll take a look and help you with the next steps.

We stand behind the quality of our products. Most come with a 365-day limited warranty against manufacturing defects, with any different coverage noted on the product page.

Normal wear and tear, accidental damage, misuse and installation errors aren't covered by this warranty. You'll find the full details on our Warranty page.

Our returns and warranty policies do not limit your rights under Australian Consumer Law.

We're here to help. Email support@iicase.com.au or visit our Contact page.

Our team is available Monday to Friday, 9 am–3:30 pm Melbourne time, excluding Victorian public holidays. We usually get back to you within one business day.