Frequently Asked Questions

Standard Shipping: 4-10 business days, via Australia Post Standard Parcel or Sendle, with tracking. FREE FOR ORDERS OVER $60, or $7.99.
Express Shippng: 1-3 business days (metro areas) with tracking, $9.99.

We are 100% Australia company located in Melbourne. All of our orders will be shipped from Melbourne by Australia Post or courier companies depends on your location.

Orders will be dispatched on the same or next business day, unless we have additional information on product page/home page.

Yes, the tracking informtion will be send to your email once the order been disptched.

If your order has not been dispatched from our warehouse, we can update the address for you. But if your order is on the way, unfortunately, we are unable to redirect orders. Therefore, please ensure you provide the correct shipping address.

We apologise for the inconvenience. Please contact our Customer Care Team at support@iiCase.com.au with photos/videos of the product and we will get back to you as soon as we can.

Even it's rare, but AusPost and courier companies may lost the parcel. Please c ontact iiCase customer support at support@iiCase.com.au, and our customer service team will assit you with the issue.

Please relax, Return & Exchange with iiCase is RISK-FREE and can't be easier.
You can easily either return & refund or exchange within 30 days since you received your order. For more information about our return/exchange policy please check our "Exchange & Return" Page: https://iicase.com.au/pages/exchange-return

No, you don’t need to. You can make purchases and check out as a guest every time. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

We accept payments via Shopify and all major credit and debit cards such as Mastercard, VISA, and American Express. Also, PayPal is supported by us. We also support AfterPay payment.

Yes. Obey Australia’s Distance Selling Regulations you have the right to cancel your order for any item purchased from the Website for a limited refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed.

When making a purchase, you can see a discount code input box on the right top of the checkout page or top of the page in mobile devices. Once you enter your purchase code, the order amount will be automatically updated.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.