FAQs

Standard Shipping:

4–10 business days with tracking, delivered by Australia Post Standard Parcel, CouriersPlease, or Sendle. Free for orders over $80, or $7.99 for orders under $80.

Express Shipping:

1–3 business days (metro areas) with tracking. $12.99 for orderd less than $80, and $9.99 for orders over $80 (include).

Orders will be dispatched on the same or next business day, unless we have additional information on product page/home page.

We are 100% Australia company located in Melbourne. All of our orders will be shipped from Melbourne by Australia Post or courier companies depends on your location.

Yes, the tracking informtion will be send to your email once the order been disptched.

If your order has not been dispatched from our warehouse, we can update the address for you. But if your order is on the way, unfortunately, we are unable to redirect orders. Therefore, please ensure you provide the correct shipping address.

We apologise for the inconvenience. Please contact our Customer Care Team at support@iiCase.com.au with photos/videos of the product and we will get back to you as soon as we can.

Even though it is rare, AusPost or courier companies may occasionally lose a parcel. If this happens, please contact iiCase Customer Support at support@iicase.com.au, and our team will assist you in resolving the issue.

Please rest assured, returns and exchanges with iiCase are completely risk-free and hassle-free. You can easily request a return for refund or an exchange within 30 days of receiving your order.

For full details, please visit our Exchange & Return page: Exchange & Return Page

No, you don’t. You can shop and check out as a guest anytime.

However, creating an account makes future shopping faster and easier, as you won’t need to re-enter your details each time. You can sign up now or simply create your account at checkout.

Yes. We understand mistakes can happen, so please contact us as soon as you notice any issue. We can update your order details or shipping information before it has been dispatched (normally the same or next business day).

Once an order has been dispatched, we’re unable to amend or cancel it. In this case, you’ll need to follow our return or exchange process.

When making a purchase, you can see a discount code input box on the right top of the checkout page or top of the page in mobile devices. Once you enter your purchase code, the order amount will be automatically updated.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.