We are responsible for our product conditions. We would love to help you resolve any issues. We will do our best to ensure your shopping experience every time you shop at iiCase. Please let us know if you have received any defective items by contacting us via email: support@iiCase.com.au or https://iicase.com.au/pages/contact.
iiCase 365 Days Warranty*iiCase offers a 365 days limited manufacturer warranty on a majority of products. iiCase products purchased from unauthorized distributors or resellers are not covered by the warranty. Certain iiCase products may have different warranties, which will be explicitly stated here. Examples of products with different warranties are, but not limited to, charging cases, screen protectors, chargers, cables, and glass products. This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.
*Please note, glass screen protectors can get damaged during daily use by drops, knocks by keys or sharp items you may not realise. As a consumable product, glass screen protectors are not covered by the warranty except for out-of-box quality issues.
Easy Return & ExchangeAll products purchased directly from iiCase can be exchange or returned. Please visit "Exchange & Return" page for more information:
How to submit a warranty claimPlease contact iiCase customer support team via email: support@iiCase.com.au or https://iicase.com.au/pages/contact.
Warranty DisclaimersExcept for the express warranties provided herein, iiCase makes no express or implied warranties of any kind whatsoever with respect to the product in terms of merchantability, fitness, particular purpose, design, condition, quality, or performance of the product. In addition, iiCase will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.
iiCase reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit iiCase product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain.
Defects caused by any other accident, including the failure of installation, carelessness by the user, or defects caused by owner's usage, cannot be applied to the above-mentioned warranties. For products that come as a package, only the defected item from the package will be remedied. This remedy may be repeated within 90 days or the remainder of the warranty. The original product is needed for any future warranty requests regarding the order.
iiCase reserves the right to replace, repair, rebuild and recondition products at iiCase's sole option. If the product under warranty becomes inactive or no longer in production, iiCase reserves the right to replace the inactive product with a similar or better product in accordance with iiCase judgment and discretion.
Excluding the express warranty provided, iiCase, in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any iiCase product, including, but without limitation, device damage, data loss, or personal injury.