Replacement Warranty

At iiCASE, we stand behind the quality of our products and want you to feel confident with every purchase.

Received an item that appears to be faulty? Please email support@iicase.com.au or contact us through our Contact Page. We’ll review the issue and help with the next steps.

iiCASE 365-Day Limited Warranty

Most iiCASE products include a 365-day limited warranty against manufacturing defects. Some products may have different warranty periods or conditions, which will be clearly stated on the product page.

This voluntary warranty applies to products purchased directly from iiCASE or an authorised retailer. Proof of purchase may be required.

What Is Covered?

The warranty covers manufacturing defects that affect the product’s materials, construction or intended function under normal use.

What Is Not Covered?

The voluntary warranty does not cover:

Normal wear and tear
Accidental drops, impacts or scratches
Damage caused by misuse or improper care
Incorrect installation or removal
Unauthorised alterations or repairs
Products purchased from unauthorised sellers
Fraudulent or misleading warranty claims

Screen Protectors and Glass Products

Screen protectors and other glass products are designed to absorb everyday knocks and impacts. Under our voluntary warranty, they are covered if they arrive faulty or defective, but damage caused after installation or during use is not considered a manufacturing defect.

How to Make a Warranty Claim

Email support@iicase.com.au or use our Contact Page and include:

Your order number or proof of purchase
A brief description of the issue
Clear photos or a video showing the fault

Please wait for our instructions before returning an item.

If your claim is approved under the iiCASE warranty, we’ll arrange an appropriate replacement. If the original product is discontinued or unavailable, we may offer a comparable replacement. For bundles, only the faulty item will be replaced.

Returns and Exchanges

Changed your mind or ordered the wrong item? Please visit our Return & Exchange Page for information about our 60-day return and exchange policy.

Your Rights Under Australian Consumer Law

The iiCASE 365-day warranty is provided in addition to your rights and remedies under Australian Consumer Law. These rights cannot be excluded and may continue beyond the stated warranty period.

Nothing in this warranty limits any rights or remedies that cannot legally be excluded.

Warranty Provider

iiCASE
12 Pilgrim Court
Ringwood, VIC 3134
Australia
Email: support@iicase.com.au