Sorry for the inconvenience.
We haven't received your previous email until we checked our spam folder, it was there.
I can see your order has been delivered on 29th Jan, which is delayed than the expected 1-2 days. The courier company is out of our control, but we would like to do anything we can to ensure your shopping experience with us.
One of our customer service team will contact you and seek what can we do.
Again, sorry for the inconvenience that caused due to the delay of delivery.