Your Name *

Email *

Phone *

Order Number *

Reason of Return/Exchange *

Exchange or Return *

Exchanging with iiCASE is a simple and straightforward process.

Please place a new order for your preferred item and return your previous one using our prepaid label at no additional cost.

You can use the following link to download a reply-paid label. Simply print it and attach it to your packaging, then drop it off at your local Australia Post office or a street red mail box.

Download Return Label

Your new order will be shipped within 1 business day, and your refund will be processed within 5 to 10 business days once we have received your return.

New Order Number *

Refund Option *

If you prefer a refund to your original payment method, please note that a $10 postage fee will be deducted from your total to cover the cost of the return shipping.

Return Instructions

Please ensure the returned item is in new and resellable condition. We are happy to provide a postage-paid label for your return. If you choose to receive your refund as a store credit, the return is entirely free. However, if you would prefer a refund to your original payment card, a $10 fee will be deducted to cover the return postage costs.

You can use the following link to download your reply-paid label. Simply print it and attach it to your packaging, then drop it off at your local Australia Post office or a red street mail box.

Download the return label

Once we receive the returned item(s) in new and resellable condition, we’ll process the refund to your card 5-10 business days.

Please note: Any postage charges from your original order are non‑refundable.

We are very sorry to hear you are experiencing an issue with your order.

To help us understand what has happened and find a solution for you quickly, could you please provide some further details along with photos or videos to show the issue? This will allow our team to accurately identify the problem.

Our customer service team will review your information and get back to you as soon as possible to assist further.

More Information

Attachments *

Choose file or drag here

Please upload up to 3 photos/videos showing the problem.

temp-for-133309-file2-1_

Thanks for submitting the return form

A confirmation email has been sent and includes the next steps.

If you haven’t received it, please check your spam folder and add support@iiCASE.com.au to your contacts to avoid missing future emails.

Have a great day!

Thanks for submitting the return form

A confirmation email has been sent and includes the next steps.

If you haven’t received it, please check your spam folder and add support@iiCASE.com.au to your contacts to avoid missing future emails.

Have a great day!

Return / Exchange From

Return Instructions

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