Return process

To facilitate your return, you can either use our Australia Post return portal to purchase and print a shipping label or organise your own return shipping. Please follow the instructions below:

Optioin 1: Australia Post Return Portal:

Use Australia Post portal to easily purchase and print your return label.
Get your return label here https://return.auspost.com.au/IICASE_AU

 

Option 2: Organise Your Own Shipping:

If you prefer to use your own shipping method, please send the items back to the following address:
iiCASE
2 McGlone Street,
Mitcham, VIC, 3132
Ensure your order number is clearly displayed on the outside of the package to expedite the return process.

 

Refunds:

Upon receipt and inspection of your return, we will process your refund within 7 business days to your original payment method. A confirmation email will be sent once the refund is processed. Please allow 1-3 business days for the refund to appear on your credit card statement. Note that shipping costs are non-refundable unless the return is due to a quality issue.

If you have any questions, please contact our customer service team: support@iiCASE.com.au