We have received your exchange/return request, please follow the below steps to complete your return process.
-For Exchange, please return your previous order to:
iiCase, PO BOX 101, Kerrimuir, VIC, 3129
Once we receive your returned your order, we will process the refund into your card/PayPal. Please note, postage will not be returned (if any).
- For Return
+ If your return reason is: Quality issue / Wrong item(s) received.
Our customer service team will contact you very soon for future steps, please DO NOT return the item(s) before you get contacted by our staff, as we would provide you with a FREE return label depends on the situation.
+ If your return reason is: Not Satisfied / Change Mind / Mistaken Purchase
Please return the item(s) and all accessories & gifts (if any) to us with a clear note of your ORDER NUMBER or YOUR FULL NAME. Item(s) returned without order number or name will not be processed.
iiCase, PO BOX 101, Kerrimuir, VIC, 3129.
*Trackable return parcel prefered.
For whatever the reason you want an exchange or return, we do apologise for the inconvenience.
Once we received your returned item(s), we will process the refund (store credit or return to your card as per you selected) within 3 business days.
*Refund amount will be calculated on return requirements, please visit here: https://iicase.com.au/pages/exchange-return
*Recommended: We suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. iiCase is not liable for lost or stolen return packages during transit/delivery.
If you have any other questions, please contact us.