Dear Customer, Sorry for the inconvenience. As a screen protector, it might get damaged by accident drops or knocks, which is absolutely normal and really depends on how you use your iPhone. A glass protector may keep for years or a few days depends on how you use it :) Anyway, it's protected your iPhone's screen and saved $$$ isn't it? A screen protector is not a "life-time" item as it's to protect the original iPhone's screen from damage. From the feedback & complaints from our customers, most people can use this protector for 8-12 months, which we believe is much longer than other brands. We have run a test with most of the screen protectors that can be found in Australia, and we can guarantee that iiCase one is one of the best. Sorry, we can't agree this is a quality issue, but we're happy to send a gift credit for you, just for your goodwill. Btw, we can't find your order based on your email address provided in this review, would you please reply this email and provide your order number so that we can send the gift credit through? All the best!

Dear Customer, Glad you love it. Yes, we may have to try a few times to ensure there's no dust between the screen and the glass, which is absolutely normal as dust is everywhere. Simply take the glass off and using the provided dust sticker to remove dust on the screen & glass, and reapply like what you did. Some customer complains this is a product quality issue, but actually not. Even we go to the "professional" to install the glass, they will still need to try a few times as well. Thank you for your review.