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Help Center

FAQs

Shipping

Shipping Cost & Time

Where my order will be shipped from? Australia or Overseas?

Which delivery company/service we use?

How many days my order can be dispatched/fulfilled?

Can I track my order delivery?

Can I change my shipping address after my order has been confirmed?

There is a missing item in my order, what should I do?

I’ve received a defective item, what should I do?

I’ve received an incorrect item, what should I do?

I have not received my parcel, what should I do?

Will there be an additional charge for redelivery?

Return & Exchange

Can I return my item(s)?

Do I have to pay the cost of return?

Can I exchange an item?

Can I get a refund?

How many days can I receive my refund?

Ordering

Do I need to open an account in order to shop with you?

How do I pay for my orders?

Can I amend and cancel my order?

I have a discount code, how can I use it

How will I know if my order is confirmed?

Other Questions?

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